Extended Customer Service Interview Guide


This 10-page report provides an in-depth analysis of the strengths and development areas in six competence areas:

  • Relating With Customers — The ability to see, understand and relate with customers in an objective,
    unbiased manner.
  • Communicating With Customers — The ability to listen to customers, evaluate what is important and
    respond effectively.
  • Handling Customer Rejection — The ability to maintain a strong sense of inner self-worth regardless
    of circumstances.
  • Job-Related Attitudes — The ability to work within the organisational guidelines, policies and
    procedures to get things done.
  • Problem Solving Capacity — The ability to identify potential customer problems and generate
    effective solutions.
  • Personal Work Attitudes — The ability to feel a sense of purpose and satisfaction in one’s

Download a demo sample Report

SKU: P002-1-2 Category:


Recruiting an internal or externally facing role that involves customer service? Get an accurate understanding of the candidate prior to the interview. Includes suggested bespoke interview questions. Click to read more . . .


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