Extended Customer Service Interview Guide

This 10-page report provides an in-depth analysis of the strengths and development areas in six competence areas:

• Relating With Customers — The ability to see, understand and relate with customers in an objective,
  unbiased manner.
• Communicating With Customers — The ability to listen to customers, evaluate what is important and
  respond effectively.
• Handling Customer Rejection — The ability to maintain a strong sense of inner self-worth regardless
  of circumstances.
• Job-Related Attitudes — The ability to work within the organisational guidelines, policies and
  procedures to get things done.
• Problem Solving Capacity — The ability to identify potential customer problems and generate
  effective solutions.
• Personal Work Attitudes — The ability to feel a sense of purpose and satisfaction in one’s
  work.

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